How We Work

Collaborating with Senior Partners for Tailored EAP Programs

Program Design & Rollout

Every one of our accounts (whether you have less than a hundred employees or several thousand) works with one of our firm’s senior partners during the program design and rollout phase of program implementation. We want to make sure during this phase that you will get the exact Employee Assistance Program that your organization needs and that the program is introduced in the way that best suits your needs, circumstances and logistics.

We know our services and you know your company so we always take the time to collaborate with our clients on program design and rollout decisions.

Tailored Services to Meet Your Needs

We prioritize understanding your specific requirements, whether you have multiple sites, multiple shifts, different organizational cultures at various locations, or special compliance issues such as Drug-Free Workplace mandates.

Supporting Language Diversity

We value communication and inclusivity. If you need multi-lingual materials, we’ll provide diverse language resources to ensure accessibility and understanding for all employees.

Flexible Orientation Options

We offer flexibility in delivering orientation sessions for employees and managers. Whether you prefer online or onsite sessions, we adapt to your preferred format to ensure convenient and engaging onboarding experiences.

Easy Appointments, Flexible Options, and Tailored Referrals

Initial Implementation

Once your program design and rollout plan is finalized you will have an account manager assigned to work with your team on every facet of program implementation. Your account manager is responsible to see that the program design and rollout plan is executed with precision and coordinating all the logistics of Program Implementation including a comprehensive range of services, including the distribution of initial announcements and EAP informational materials to employees and family members, delivery of employee and management orientation programs, distribution of EAP materials to supervisors and managers, deployment of a customized EAP website portal, and analysis of early utilization patterns to make any necessary adjustments.

Dedicated Account Manager and Consultation with Program Co-founders

Ongoing Account Management

Will your account manager provide ongoing consultation for EAP matters, including sensitive issues?

Your account manager will remain with you after the initial implementation period to monitor program adoption and utilization on an ongoing basis. While your account manager will be your first point of contact for all service needs, our program co-founders will always be available to consult with you on any EAP related matter. There may be times, for example, when you have a particularly sensitive personal matter involving one of your most senior people when you will find it useful to consult with our most senior people. Our entire team is always available to you.

Customized Promotional Material

We will provide at least one custom flyer per month for employees that highlights one of our services and/or monthly webinar.

On-Site Promotion at Company Events

We will attend your health fairs, benefit fairs and other company events to promote EAP visibility.