About
Over 30 years in the business
Some of our companies like to make a counselor available at their work sites on a regular basis, allowing employees with transportation or scheduling limitations to have easy access to our professionals. This on-site service can be arranged anywhere in the United States.
We Are Here For You
Why our clients choose Comprehensive EAP . . .
What do small companies need most?
Some high quality EAP firms have virtually abandoned the market for companies with less than 150 employees by establishing prohibitively high minimum annual fees. Comprehensive EAP believes in this market and appreciates the opportunity to partner with companies of this size.
Referral Process
We verify everything prior to giving the employee the referral as we understand that this first impression of the EAP is a huge indicator of whether employees call back and also how they speak about the service to their colleagues.
Referral Process
Unfortunately, when it comes to making referrals, more and more Employee Assistance Programs are choosing to cut corners here. They will collect the demographic information needed for making a referral and then mass email their affiliates who match the criteria gathered at intake. They will then pass along that referral information to the employee before confirming whether the affiliate can take the case. This shortcut leads to employees getting referrals to clinicians who they can’t reach, may not be able to take new referrals, or who are unable to see them for other reasons, resulting in significant customer dissatisfaction and more importantly, distrust of the EAP and its’ ability to help them. While doing it the right way takes significantly longer, we refuse to take shortcuts here. CompEAP verifies everything (Clinician availability, contact information, expertise) prior to giving the employee the referral as we understand that this first impression of the EAP is a huge indicator of whether employees call back and also how they speak about the service to their colleagues.
Responsiveness and Swiftness
A hallmark of CompEAP’s program is client responsiveness. Whether the source of the request is from an employee, or from a member of the HR or management team, CompEAP responds post haste.
Responsiveness and Swiftness
A hallmark of CompEAP’s program is client responsiveness. Whether the source of the request is from an employee, or from a member of the HR or management team, CompEAP responds post haste. From something as simple as an employee emailing in with a benefit question, an HR manager requesting a consult, or assistance with a training initiative, CompEAP’s response time is rapid yet thoughtful. CompEAP also holds swiftness, or the ability to quickly pivot based on a clients needs, in very high regard. Projects, trainings and other initiatives that CompEAP are collaborating with a client company on will sometimes get postponed, rescheduled or change altogether on very short notice. We consider it our obligation to make sure that we are not only flexible with any changes but that we are an active part of the solution.
Industry-leading Utilization
At the end of the day, every customer wants to know the following: How many of our employees are utilizing the service? While we are aware that utilization alone is not a sole measure for the quality of an EAP, it does indicate a few things.
Industry-leading Utilization
At the end of the day, every customer wants to know the following: How many of our employees are utilizing the service? While we are aware that utilization alone is not a sole measure for the quality of an EAP, it does indicate a few things. For starters, to get to double digit utilization (which we have consistently shown we can do for Waters), you need to consistently promote program awareness, year after year. It is not enough to go into any year without a sound promotional strategy, whether it is the form of increased onsite programming, training initiatives or email communication, it is essential to look at every year as if it is a “program launch year”. The second key to great utilization is “repeat business”. Maybe it’s an employee you helped last year, maybe it’s one from ten years ago, but what we know is that employees who have a good experience with your service come back and use it again. In addition, these employees become unofficial brand ambassadors for your services, encouraging and recommending other employees to use them.
Available for you
Helping provide you with what your employees need
From our corporate headquarters in Marlborough, Massachusetts, we manage and coordinate all aspects of each employee assistance program we provide. This includes staffing a toll-free telephone service with counselors on call around the clock; overseeing a highly qualified network of clinical psychologists, social workers, counselors, and psychiatrists; supervising a staff of skilled researchers who provide up-to-date information on childcare and eldercare resources; maintaining a “virtual concierge” center to link employees with various practical services; and arranging for lawyers and financial professionals to be on call for employees with legal or financial questions.
Our Team
Get to know your expert
business services team
Janet Bernal, M.Ed. LPC
Sleep Coach
Janet joined Comprehensive EAP in 2020. She is a certified Sleep Coach, certified in Cognitive Behavioral Therapy for Insomnia and a Licensed Professional Counselor. Her passion for education and counseling has led her to varied professional experiences including a 7-year tenure with the Federal government training employees on their rights and responsibilities concerning workplace harassment and discrimination; a Bilingual Therapist for David L. Gates & Associates co-facilitating psycho-educational group therapy in domestic violence; and in the non-profit sector managing a transitional living house for addiction recovery. Janet has experience providing mental health counseling and training in both English and Spanish in countries including Mexico and Nicaragua.
Janet believes the path to achieving an enduring restorative sleep is truly important for one’s health and wellness. As a Sleep Coach she specializes in resolving aggravating factors including insomnia, stress and anxiety.
Janet received her Master’s Degree in Educational Psychology from Southern Illinois University.
Janet Bernal, M.Ed. LPC
Sleep Coach
Wendy Bojnowski, MBA, MS
Director of Wellness Services
Wendy is a National Board Certified Health & Wellness Coach and has experience as a nonprofit and corporate wellness consultant, health coach program instructor and mentor and health promotion facilitator. Wendy endorses an integrative approach to health and well-being that includes mind-body practices that support the whole person within his or her unique context. She is a certified Lay Leader for diabetes and chronic disease self-management programs and a Lifestyle Coach for the CDC’s year-long Diabetes Prevention Program. She is certified to teach Hatha yoga, chair-based yoga and Tai Chi for Arthritis and Falls Prevention. Wendy also has training in Mindfulness Based Stress Reduction (MBSR) and other meditation practices.
Wendy is a graduate of Emory University in Atlanta and received an MBA and an MS in Management from Georgia State University. She is a member of the National Wellness Institute and has completed NWI’s Worksite Wellness Specialist certificate program. She is a Community Coalition Board member of Morehouse School of Medicine’s Prevention Research Center.
Wendy Bojnowski, MBA, MS
Director of Wellness Services
Jackie Mader Fields, B.A.
Clinical Care Manager
Jackie joined CompEAP in early 2022. She began her career in the psychology field working in inpatient hospitals and emergency rooms as a crisis care worker while obtaining her B.A. in Forensic Psychology. She has experience in Partial Hospitalization Programs, and Outpatient Clinics, and is a graduate student in the Clinical Mental Health Counseling program at Southern New Hampshire University. She will be graduating in the fall of 2023.
When Jackie is not working or studying, she enjoys hiking with her dog, gardening, cooking, riding motorcycles with her husband, and listening to true crime podcasts.
Jackie Mader Fields, B.A.
Clinical Care Manager
Amie Girard, M.Ed.
EAP Counselor
Amie is a Master’s level mental health clinician who joined the CompEAP team in 2019. She has experience in a variety of clinical settings including substance abuse treatment, community-based outpatient services, group and school-based counseling. She has a background in providing services to adults, adolescents, children and couples and families. Amie has developed curriculums and trainings for providers on a variety of subjects such as substance abuse, interpersonal effectiveness, eating disorders and mental health wellness and coping skills.
Amie completed her undergraduate degree at Westfield State College with a concentration in Psychology. She went on to receive her M.Ed. in Psychiatric Rehabilitation and Mental Health Counseling from Springfield College. She is an active member of Massachusetts Eating Disorders Association and Massachusetts Mental Health Counselors Association.
Amie Girard, M.Ed.
EAP Counselor
J. Robert Kagey, Ph.D., CEAP
Co-Founder
Dr. Kagey, a clinical psychologist, has extensive experience in helping companies create innovative programs to maintain a healthy and productive workforce. Whether it involves helping leadership to create a more respectful workplace, providing supervisors with skills to manage change, supporting human resource staff to build employee engagement, providing resources for employees to manage stress or other innovative consultations, he takes great pride in maintaining a very personal connection with client companies. As an employee assistance professional his relationships with client companies tend to be over many years which provides a unique perspective and understanding of organizational culture and history of each company.
Dr. Kagey holds a Ph.D. in clinical psychology from Louisiana State University and has completed advanced training at Harvard Medical School’s Laboratory of Community Psychiatry. He has published research in several journals including in the American Journal of Public Health, Journal of Primary Prevention, Journal of Educational Research and the Journal of Applied Behavior Analysis.
J. Robert Kagey, Ph.D., CEAP
Co-Founder
Tim Lowry, MMFT, LMFT
Senior EAP Consultant
Tim Lowry is a licensed marriage and family therapist, practicing in Peterborough, NH. Since receiving his masters degree in 1982, he has held positions at community mental health agencies, schools, and various psychotherapy group practices. He has over 35 years experience treating anxiety, depression, addictions, grief and loss, life transitions, couple, and family therapy. He has been an adjunct professor in the Applied Psychology Department at Antioch University New England, teaching and supervising masters level students for over 17 years. In addition to providing individual, couple, and family therapy, Tim has extensive training and experience treating anger management and domestic violence. He has also provided training to staff and leaders of NH State and private agencies, corporations, and businesses.
Tim Lowry, MMFT, LMFT
Senior EAP Consultant
Joshua S Sagor, LMHC, CEAP
Managing Partner
Josh is a mental health counselor with over 15 year’s experience in a multitude of mental health settings that includes working in residential treatment centers, outpatient clinics as well as doing community and home based therapy. Upon receiving his clinical license in 2012, Josh joined CompEAP as Director of Program Development, where he oversaw all programming and training efforts for CompEAP.
In 2017, Josh became Managing Partner of CompEAP, where he currently oversees all day to day company operations and is an active account manager on several of CompEAP’s largest accounts. Josh continues to drive CompEAP by instituting programs and protocols that emphasize being a high touch, high visibility EAP.
Josh is a Licensed Mental Health Counselor as well as Certified Employee Assistance Professional. He holds an M.A. in Counseling Psychology with a concentration in Cognitive Behavioral Therapy from Assumption College.
Joshua S Sagor, LMHC, CEAP
Managing Partner
Mark J Sagor, LMHC, CEAP
Co-Founder
Mark is the President of Comprehensive EAP. He has extensive experience consulting to the technology, life sciences, service, manufacturing and non profit sectors in the areas of employee assistance, executive coaching, conflict resolution and team building. He writes a weekly blog on Stress. Health. Business. and is a contributor to WBUR’s Cognoscenti.
Mark is passionate about the power of social media and peer-based solutions to assist individuals and organizations achieve their goals. He is an advocate for the idea that small, but continuous, changes are the most effective and sustainable path to achieving big gains in health, well-being and productivity. Mark has developed the “Small Change, Big Gain” program specifically for individuals who are feeling overwhelmed and stuck in their attempts to make meaningful life changes.
Mr. Sagor holds a B.A. from the University of Pennsylvania and an M.A. in education and psychology from the University of Michigan. He is a licensed mental health counselor and a certified employee assistance professional.
Josh is a Licensed Mental Health Counselor as well as Certified Employee Assistance Professional. He holds an M.A. in Counseling Psychology with a concentration in Cognitive Behavioral Therapy from Assumption College.
Mark J Sagor, LMHC, CEAP
Co-Founder
LillieJane Smith, MSW, LICSW
EAP Counselor
LillieJane Smith is a licensed independent clinical social worker who joined the CompEAP team in 2022. She has previously worked in clinical settings including schools and community-based mental health agencies where she provided in-home and outpatient therapy. She has experience working with children, adolescents, and adults in individual and group settings. She has a background in home-based family therapy, trauma-informed care, case management, and advocacy.
LillieJane completed her undergraduate degree in Psychology at St. Lawrence University in 2016. She received her Master’s degree in Social Work from Boston College in May 2019 with a concentration in Clinical Mental Health.
LillieJane Smith, MSW, LICSW
EAP Counselor
Ashley Thayer, M.A.
EAP Counselor
Ashley Thayer joined CompEAP in February 2020, and has previously worked in various clinical settings including residential treatment facilities, outpatients settings, and schools. She has experience as a group and individual counselor for adolescents and adults, and has been trained in eating disorder treatment, trauma-informed care, Dialectal Behavioral Therapy and case management.
Ashley completed her undergraduate degree in Psychology from Endicott College in 2015. She then received her Master’s degree from Lesley University in Mental Health Counseling in May 2019.
Ashley Thayer, M.A.
EAP Counselor